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Frequently asked questions

We accept returns received within 30 days of order; items must not have been worn, show no signs of wear or damage and must be in original packaging.

We offer one free return/ exchange shipping per order for up to 2 pairs of shoes. We will charge a restocking fee of $8 on additional pairs returned. We also charge a restocking fee of $15 as of the 3rd order returned.

We do not refund shipping fees. 

Final sale items and international orders cannot be returned. 

Yes! We offer hassle-free exchanges. If you wish to exchange an item for the same style but a different size, you can initiate the exchange directly on our returns platform in link above. If you want to exchange for a different style, you can either return the item using link above and re-order the desired style or send us an email and we will process the exchange for another style. Your exchange order will ship when the original order has been returned.

Click here to initiate a return or exchange.

Return or exchange are done via mail

- Start your return or exchange online to receive a mailing label to box and ship your items

- You will receive an email when your return is received and your refund has been processed.

Exchange are initiated immediately upon drop-off. For refunds, allow 2-3 business days for refund to be initiated